Cancellation Conditions

Cancellations by the traveler

Cancellations have to be made in writing by email or mail. The cancellation fees are determined by the date the cancellation is received by Take a look Tours as follows:

Private City Guide cancellation
Cancellation received more than 14 days before the tour date and all cancellations within 24 hours after booking confirmation: 25 EUR service charge + incurring charges.

14 days prior to departure: 50% of the price
3 days prior to departure or less and no shows: 100% of the price

Day Tour and Transfer Service cancellation
In order to confirm this service we request a deposit of 200 € which is not refundable.

46 days prior to departure or more: Forfeiture of deposit - also in case of partial cancellations
45-15 days prior to departure: 50% of the tour price (minimum 200 €)
14 days prior to departure or less and no shows: 90% of the tour price

Multiple Day Chauffeur Tour cancellation
In order to confirm a multiple day chauffeur tour we request a deposit of 400 € (2-4 day tours) / 600 € (5-8 day tours) / 800 € (9 and more day tours). Due to the fact that all our tours are customized is the deposit not refundable.

91 days prior to departure or more: Forfeiture of deposit
90-46 days prior to departure..... 30% of the tour price (minimum deposit)
45-15 days prior to departure..... 50% of the tour price
14 days prior to departure or less and no shows..... 80% of the tour price

As soon as the customer has started the tour, refunds or changes are no longer possible.

We recommend obtaining cancellation insurance.

Cancellations by Take a look Tours

If we cannot do a booked tour due to serious circumstances, we will make every effort to find a suitable substitute or offer you a different date. If both alternatives do not work for you, the full amount paid will be refunded.
Take a look Tours takes no responsibility for any expenses or consequential losses as a result of the cancelled booking such as non-refundable flight or other travel costs, loss of earnings, loss of enjoyment, etc. The liability of Take a look Tours for cancelled services is limited to the amount paid by the traveler.